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Disclaimer and Affiliations
Disclaimer
Every effort has been made to ensure the accuracy of this web site. If you note an error or omission, please accept our sincere apology and contact ChildServ's Resource Development Department at 773-693-0300. All names and identifying details in program success stories have been changed to protect the privacy of ChildServ participants. Photos do not portray the actual children and families described in success stories.
Affiliations
ChildServ is a United Way agency affiliated with the United Methodist Church, registered with the Presbyterian Children's Homes and Related Ministries (PCHARM) and accredited by the Council on Accreditation of Services for Children and Families. ChildServ is a member of the Alliance for Children and Families and the Child Welfare League of America.
Foster Parent Law Implementation Plan
We are pleased to introduce ChildServ's 2007 Foster Parent Law Implementation Plan. The plan is available in English and Spanish. If you have questions regarding the plan, please contact Tina Leeson, Director of Quality Improvement at 773.239.8940.
2007 Foster Parent Law Implementation Plan Cover Page (English Version)
Table of Contents (English Version)
2007 Foster Parent Law Implementation Plan (English Version)
2007 Foster Parent Law Implementation Plan Cover Page (Spanish Version)
Table of Contents (Spanish Version)
2007 Foster Parent Law Implementation Plan (Spanish Version)
Appeal and Grievance Policy for Persons Served
ChildServs mission is to help children and their families build better lives. ChildServ accomplishes this mission through high quality service delivery to the children and families served.
ChildServ has recently revised our Appeal/Grievance Policy and it is available in English and Spanish. If you have questions regarding the Policy or would like additional information please contact Tina Leeson, Director of Quality Improvement at 773.239.8940.
Appeal Grievance Policy (English Version)
Appeal Grievance Policy (Spanish Version)
CHILDSERV
APPEAL/GRIEVANCE POLICY
If, at any time, you are dissatisfied with the decisions made about you or the services that you receive from ChildServ (and your concerns were not adequately addressed with your Worker, Supervisor, and the Director), you may voice your concerns through ChildServâ?(TM)s Appeal/Grievance process. You may file your appeal/grievance in writing or verbally if writing is difficult for you. A ChildServ staff member will assist you if you wish. You may request the appeal process to be conducted in your primary language.
Prior to filing an Appeal/Grievance, the following steps must be taken:
- Meet with your Worker to discuss your concerns. If the situation is not resolved to your satisfaction;
- Meet with the Supervisor to discuss your concerns. If the situation is not resolved to your satisfaction;
- Meet with the Program Director to discuss your concerns. If the situation is not resolved to your satisfaction you may file an Appeal/Grievance.
In order to file an Appeal/Grievance, the following must occur:
- This action must be taken within ten (10) working days of the date that the decision or action was decided.
- You must document in writing the nature of the problem (why you are dissatisfied) and what you would like to see happen in the situation. You must mail the Appeal/Grievance to: ChildServ, Vice President of Programs, 8765 West Higgins Road, Suite 450, Chicago, Illinois, 60631.
- The Vice President of Programs will acknowledge that your Appeal/Grievance has been received. You will be notified in writing.
- he Vice President of Programs will notify the President/CEO of the appeal/grievance in writing (on the Internal Service Appeal Request form) and attach your written appeal/grievance.
The process:
- In most cases, a hearing will be scheduled within ten (10) working days after your request is received. Any planned agency decision in your case (unless it is of an emergency nature) will not be made until after the hearing.
- The Appeal/Grievance will be heard by a panel of at least two (2) people appointed by the President/CEO of ChildServ. The Panel will be made up of at least one (1) person from the Administrative level who is not from the same department that the Appeal/Grievance is from.
- The Panel will receive a copy of the completed Internal Service Appeal form.
- The Panel will receive a written report from the staff involved. The report will contain (at the minimum): basic case information and details of the decision or action being appealed.
- You will in general represent yourself but you can have a spokesperson or attorney attend if you wish.
- You can withdraw your Appeal/Grievance at any time during this process.
Program Specific (Adoption)
Complaint Registry #: 1-800-232-3798 License #: 012033
Statewide toll-free Adoption Agency #: 1-800-572-2390
- ChildServ shall initiate an investigation of complaints received within 2 business days;
- Shall maintain written documentation of all complaints received by the agency;
- Shall report the outcome of its complaint investigation in writing to Departments Regional Licensing office or DCFS licensing representative within 10 business days after complaints are received;
- Retaliation against the person making the complaint is prohibited;
- A member of management level staff shall be designated to accept consumer complaints; and
- Resolutions of all complaints shall be reported to the agency board of directors at its next meeting
Client rights:
- The agency's policy and procedures shall be provided in writing prospective clients, including biological parents, adoptive parents and adoptees that it has served, at the earliest time possible, and, in the case of biological and adoptive parents, prior to placement or prior to entering into any written contract with the clients
- Receipt of a copy of the agencyâ?(TM)s policy and procedure shall be signed and dated by the client and witnessed, and a copy shall be maintined in the client's file. Revised 10-20-07 tl
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